Xiaomi India has unveiled its new AI-enabled Customer Support Center, marking a pivotal milestone in its journey to deliver smarter, faster, and more inclusive service experiences. This next-generation facility builds on Xiaomi’s long-standing capability of managing end-to-end customer support — spanning voice, chat, email, and social media — with a renewed focus on agility, accountability, and excellence.
In a move that sets a new industry benchmark, Xiaomi becomes the first smartphone brand in the country to offer customer support in 11 regional languages, underlining its deep commitment to accessibility across India’s diverse user base. Support remains available 24x7 across chat and social media channels, strengthened by a robust three-level escalation matrix that ensures timely resolution and transparency.
The AI-powered Customer Support Center introduces an advanced infrastructure designed to enable faster rollout of service features, improve response times, and drive adaptive learning for evolving customer needs. From video demos for flagship smartphones to live video assistance for TV repairs, Xiaomi continues to push the boundaries of service innovation.
Building on last year’s launch of sign language support for differently abled users, Xiaomi’s evolving service model reflects its vision of truly inclusive and next-gen customer care. With this upgrade, the brand is reimagining service delivery and laying the foundation for the next phase of customer-centric growth.
𝐒𝐭𝐚𝐲 𝐢𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐛𝐲 𝐣𝐨𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 WhatsApp Channel now! 👈📲
𝑭𝒐𝒍𝒍𝒐𝒘 𝑶𝒖𝒓 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑷𝒂𝒈𝒆𝐬 👉 Facebook, LinkedIn, Twitter, Instagram
