Customer Experience

Salesforce Unveils Agentforce for Communications, Empowering Telcos with AI-Driven Customer Engagement
Zoom Launches Next-Gen Zoom Virtual Agent for End-to-End Customer Resolution
HDB Financial Services Launches AWS Ideathon to Drive Financial Innovation
Xiaomi Extends Premium Service Footprint Across India with 15 New Centres
Kaizen Charts the Next Phase of Customer Support Transformation with AI Led Operations
Contextual Intelligence Redefines Customer Service Expectations, Finds Zendesk 2026 Report
Dell Technologies Launches Tech ON Wheels Initiative to Connect with Enterprises Nationwide
Digitide Earns Dual Recognition as Major Contender in Everest Group’s 2025 CXM PEAK Matrix
“The Key Is To Treat Technology Not As An Expense But As A Strategic Enabler”
Coforge Wins 2025 ISG Star of Excellence Award for IT Operations
AI to Reshape Global Consumer Engagement Trends in 2026, Reveals Sinch
AI to Handle Half of India’s Customer Service Cases by 2027: Salesforce Report
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