Customer Experience

Fynd Scales Conversational Commerce with 4.3 Million AI-Driven Customer Interactions
Capgemini Highlights Human-Led, AI-Powered CX as the Future of Customer Experience
Tata Consultancy Services Extends Long-Term Collaboration with Marks & Spencer
Zoom Enhances India Offering with Native Phone Numbers for Contact Center
Genesys Crosses Nearly $3 Billion Total Revenue In FY26 On Rising Enterprise AI Adoption
Zomato Cuts $11M in Support Costs Using MongoDB AI Platform
OnePlus Strengthens India Presence with Service Network Expansion
Whatfix Unveils AI Roleplay Training with Real System Simulations in Mirror
Zoom Unveils Expanded Agentic AI Platform for Enterprise Workflow Orchestration
Capgemini and McDonalds Renew Strategic Partnership with Five Year Global Agreement for Digital Platforms
Salesforce Unveils Agentforce for Communications, Empowering Telcos with AI-Driven Customer Engagement
Zoom Launches Next-Gen Zoom Virtual Agent for End-to-End Customer Resolution
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