LTIMindtree strengthened its partnership with Currys, a leading UK retailer of technology products and services, by enabling transformation of its omni-channel retail customer experiences leveraging Salesforce Service Cloud, Commerce Cloud and MuleSoft. This partnership was recognised with the Salesforce Partner Innovation Award at Dreamforce 2024 in San Franciso, USA.
Key solutions implemented in the transformation include re-platforming of the website to Salesforce Commerce Cloud, the launch of an in-store client app on Experience Cloud, and the implementation of Service Cloud for post-sales support.
Andy Gamble, CIO, Currys, stated, โOur collaboration with LTIMindtree has empowered our teams to deliver exceptional experiences for our colleagues and customers. With our new revolutionized omnichannel platform, we are poised to achieve greater operational efficiencies, provide faster service, and drive innovation for future business growth.โ
Srinivas Rao, Executive Vice President and Chief Business Officer, LTIMindtree, said, โOur collaboration with Currys is a testament to LTIMindtree's capabilities in the retail space. We have successfully delivered a best-in-class omnichannel shopping experience, marking a significant milestone that unlocks new growth opportunities by catering to the unique needs of each customer. We are committed to helping our customers harness digital technologies that drive innovation and productivityโ
Since the inception of this partnership in 2021, Currys and LTIMindtree have revamped the retailer's integrated commerce and support ecosystem. By harnessing the power of the Salesforce platform alongside a broader application landscape, Currys has significantly improved customer experiences, streamlined store operations, and enhanced employee satisfaction. The Salesforce award reflects the collaborative spirit that has been central to the partnership, with continuous innovation addressing current business challenges while laying the groundwork for future capabilities.
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