In the ever-evolving landscape of technology, Kaizen Infoserve has etched a unique path in the tech support industry. Rooted in principles of quality service, strategic positioning, and unwavering customer focus, Kaizen has become a seasoned player, constantly adapting to meet the dynamic demands of the industry.
Positioned as an expert in tech support, the company's story is marked by continuous evolution and adaptation to the ever-changing demands of the industry. This commitment to growth and improvement has become a defining feature of Kaizen's identity.
A key strength of Kaizen Infoserve lies in its nationwide presence. With offices strategically situated across major metropolises and smaller towns, Kaizen ensures effective support reaches every corner of the country. This extensive network positions Kaizen as a reliable partner, providing seamless technical support to businesses nationwide.
As the new year unfolds, Kaizen introduces a groundbreaking offering - WhatsApp-based support operations. Embodying our commitment to convenience, customers can now receive One-Time Passwords (OTPs) on WhatsApp for product collection. The beauty of this system lies in its accessibility; customers can obtain their OTPs at any time, aligning seamlessly with Kaizen's synonymous commitment to convenience through our warranty support mechanism.
Ensuring 100% customer contact upon the deposit of RMA products, Kaizen goes the extra mile to keep customers informed at every step. Across the entire product range, Kaizen boasts an impressive 95% SLA fulfillment rate, even during the bustling holiday season. This accomplishment underscores our unwavering commitment to customer satisfaction, proving that Kaizen not only meets but exceeds expectations in delivering timely and efficient support. Central to Kaizen's success is its robust Central Support/Helpdesk/Logistics team operations, available and operational all seven days of the week.
While talking to DT, Mr. Murali Krishnan, Director, Kaizen Infoserve said, “The introduction of WhatsApp-based support operations reflects our unwavering commitment to convenience. We strive to keep our promise of 100% customer contact during RMA processes and maintain an impressive SLA fulfillment rate, even during holidays. As technology evolves, we remain at the forefront, ready to embrace new challenges and provide best tech support across the country.”