OPPO India revolutionises after-sales service with its Service Centre 3.0, which expands its reach across India to cover 25,000 PIN codes with its pick-up and drop service.
As part of this programme, the brand has also fine-tuned process efficiencies to guarantee a quick 24-hour TAT (turnaround time) for 80% of all smartphone repairs, including software issues, screen and battery replacement, speaker damage, and touchscreen malfunction.
The Customer Service 3.0 initiative, introduced last year, already provides one-hour onsite repairs for select devices, new product demonstrations, free pick-up and drop, and debit/credit cards-based bank EMI options on repairs, among several other benefits. OPPO India also provides transparent, real-time repairs where customers can view OPPO technicians fixing their devices in front of their eyes.
Under the 24-hour send-in repair service, customers can schedule a free pick-up and drop for their smartphone by submitting the Send-in repair form on the OPPO India website; here, they will need to enter the device IMEI number and registered mobile number along with the pick-up address. OPPO India’s 24-hour repair TAT starts once the device reaches the service centre.
Service Engineers troubleshoot and fix handsets in front of customers as part of OPPO’s transparent repair services that guarantee a quick turnaround time for walk-ins. The OPPO Service Centre 3.0 initiative extends its pick-up and drop service to cover 25,000 pin codes to cover the entire country, with a quick 24-hour turnaround time that begins once the device reaches the nearest service centre.
Customers will receive regular updates through SMS and WhatsApp to inform them of the repair progress. In cases where devices are picked up from remote areas, the pick-up, repairs, and delivery are completed between 5 and 7 days. OPPO India Customers can also communicate with @OPPOCareIN on Twitter or Facebook to avail of the Send-in repair service.
Commenting on the expansion of its service initiative, Damyant Singh Khanoria, CMO, OPPO India, stated,“Customers are at the core of everything we do. Expanding our smartphone repair pick-up and drop service to 25,000 pin codes reflect OPPO's dedication to ensuring accessible customer service across the length and breadth of the country. We are redefining convenience and satisfaction for our users, wherever they may be, making the OPPO experience effortlessly within reach for every customer.”
OPPO India has also announced festive offers* at its service centres—commencing on November 6 till November 10—to include a 25% discount on repairs for display, mainboard, and battery, and a 10% discount on phone accessories, free protective film, back cover and its phone disinfection service.
Furthermore, to cater exclusively to customers of its Find N2 Flip and Find N3 Flip foldables, OPPO India provides premium service with international warranty rights, an exclusive helpline with dedicated support, and bank debit/credit card EMI for repairs.
For the Find N3 Flip, the smartphone maker provides additional premium services such as a 2-hour flash fix at OPPO service centres and a replacement service for its screen guard and back cover. Plus, a 15% discount on screen replacements under warranty.
The smartphone OEM has a wide presence of more than 550 authorised service outlets throughout the country and has already upgraded 24 of its authorised service centres to meet the Service Centre 3.0 standards in cities including Chandigarh, Kochi, Calicut, Calicut, Thrissur, Lucknow, Agra, Madurai, Bilaspur, Baramati, Hyderabad, Delhi NCR, Jaipur, and Visakhapatnam. OPPO plans to upgrade 40 more service centres to the new 3.0 standard by the end of 2024.
