Kaizen Infoserve rolls out a new visionary service named ‘Premium Customer Drop Off’ to help customers get optimum RMA support at their doorstep. Kaizen handles the technology service support operation for many leading tech brands in India. As of now, few of the leading brands have opted for this new initiative and will start resolving the RMA services to delight the customers. The new initiative by Kaizen Infoserve will play a decisive role in delivering fast and seamless support to customers.
Over the years, Kaizen has strategically moved ahead and adopted a lot of new strategies that add extra value to its partners. Its efficiency in providing best tech support and adopting best reforms make Kaizen a best tech support partner in the Industry. Its capability of delivering excellent service has helped it set a benchmark in the technical service support domain. With new ‘Customer Drop Off’ service, Kaizen plans to lead in the market and help its partners to retain the customers.
Commenting on the launch of premier ‘Customer Drop Off’ service, Murali Krishnan, Director, Kaizen Infoserve said, “We are very excited to launch this revolutionary service feature for our customers. This new feature will help us redefine the customer support experience and will enable them to take advantage of our highly efficient support team. We are currently one of the leading tech support partner for all leading tech brands in India. We value our ongoing partnership with tech brands and always try to boost brand reputation among common customers. The service provided by Kaizen is in line with the needs and expectations of today’s customer.”
The customer drop off service will be available for certain brands and in the coming time, more brands will leverage the benefits of the initiative. Under this service, customers will need to pay a nominal fee to enable this feature while depositing the RMA. As of now, this option will be open for Memory, SSD and other smaller products.
Putting across the views on new initiative by Kaizen, Sushmita Das, Vice President of Business Development, Kobian Pte Ltd (Mercury) said, “Bolstering our commitment to our end customers, we are extremely happy with the Premier Customer Drop Off service from Kaizen. Mercury customers shall receive the selected products at their doorstep reducing the time and effort to travel to the service centres.”
Commenting on the Customer Drop Off service from Kaizen, M A Mannan, Country Manager - South Asia, Corsair said, “Kaizen our tech support partner has been a pillar of our strength in offering services to Corsair clients for past 12+ years. We had initiated a lot of industry first initiatives in terms of service to partners and end users across India. Customer drop off service initiative is fully supported by Corsair as it offers the customer the option of availing the replacements at their footsteps. Corsair Kaizen association promises its customers to offer world class service for its esteemed customers.”
Kaizen has announced that Mercury, Corsair, Cooler Master and Crucial by Micron’s customers will be able to get the benefits of this new service. Once they deposit the product at service centre, they will be able to turn on the Drop Off feature and then the new product will be delivered to their doorstep. It will minimize the time of customers and the trouble that they face in reaching to service centre. Going forward, company is looking to add more brands in this newly launched service initiative.
