Bangalore-based Kaizen Infoserve, a well-known technical support brand, has positioned itself as the pioneer across technology & performance in RMA & Customer handling, Global Methodology with Indian customisation being their USP. Kaizen Infoserve operates on PAN India level and caters to service support affair for leading brands and helps their loyal customers with the industry’s best service support.
Kaizen Infoserve has been instrumental in providing services to the various brands across the country with widest service network which are strategically located & logistically connected. Kaizen, with a mission of empowering the brands as well as their loyal customers, provides world-class tech support across all locations in the country. The brand has brought many strategical reforms in recent years to further uplift the service support experience for loyal customers across the region.
The significance of best-in-class service support has increased over the years and tech brands strive to offer their customers the best tech support. Thus, they on-board best companies in the industry that have expertise in the field of technical service. Kaizen Infoserve is one such company that has over a decade of rich experience in the tech support domain. Kaizen has provided technology support solutions for Indian customers across brands in IT Hardware with the combination of reliability, technology, logistics & Accuracy with optimal speed. Kaizen has many leading brands on-board as partners for providing customer support across all-region.
Advancing technologies & methodology allows the brand to help its customers in getting the best possible support in minimum lead time. Efficient product life cycle management (PLM), our PLM strategy defines resources utilisation with organised objectives, with defined policies for the management and use of resources available. Kaizen Infoserve is positioned quite well in the Indian market and constantly assesses the market landscape to unfold in the competitive environment. Kaizen works with a customer-centric approach, proficiency and right strategy to offer good quality tech support. As Kaizen continue to grow leaps and bounds, customer satisfaction remain a key priority for the brand.
Kaizen is successfully operating from the last 15 years and has built great repo and a robust infrastructure across the country. Its wide network of offices spanning from metro cities to smaller cities helping the consumers in a very effective manner. Briefing about company’s strength and infrastructure, Murali Krishnan, Director, Kaizen Infoserve said, “We have Bangalore as corporate office, Central warehouse and we also have regional hubs/branches in 10 other states. We are managing the activities efficiently in the respective regions. Also, we have more than 40 active Kaizen Authorised partners (KAP) in smaller cities that add additional value to our strength. Our homegrown ERP has the feature to add brands/SLA based on locations enabling to manage the Turnaround Time (TAT) as per each brand's requirements.”
According to Murali Krishnan, “To full fill CSR obligations and commitment to the society, Kaizen which has been actively supporting the community during entire Period of the Pandemic. At regular intervals, Kaizen has joined hands with organisation supporting the families affected, carried out food distribution and grocery distributions. Now along with ROTORY 3190 in the Reflections bring the Rotary’s “Voice” together of 1000+ Rotarians, from 160+ Rotary clubs across Bangalore, Bangalore Rural, Mandya, Tumkur, Ramnagaram, Chikkaballapur & Kolar from Karnataka and Tirupati, Chittoor from Andra Pradesh. Rotary’s unique tone and style and how people experience Rotary are going to key points of discussion. This mission brings in value and starts a new chapter on providing support to needy across the Nation by Rotary, Kaizen is glad in acting as a support partner in this noble cause.
Chief Guest CB Ramkumar Founder of Our Native Village, is an author, speaker, trainer, consultant, and entrepreneur. Ram is passionate about sustainability and has over the years acquired application knowledge in sustainable living concepts. He developed a model for sustainable living when he built the first 100% eco-resort. Over the last decade, he has extended his expertise to sustainable living – sustainable food, sustainable health, sustainable marketing & branding, etc.
Kaizen Infoserve has been successfully making its contribution towards society's goals and understands its duty to give back to society. The brand endeavours to create a difference with its unique ideology which can be seen its CSR activities. Kaizen has been fulfilling its responsibilities and will accelerate such activities in the years to come.
