As India moves rapidly toward smarter cities and connected infrastructure, CP PLUS is at the forefront of this shift, delivering AI-powered surveillance solutions that go beyond just monitoring. In this exclusive interaction with Rajeev Ranjan, Editor, Digital Terminal, Aditya Khemka, Managing Director of CP PLUS talks about rising demand across sectors, the game-changing CTC Technology, and how the brand is enabling trust through STQC-certified products, and deep channel partnerships. As surveillance becomes a pillar of India’s digital infrastructure, CP PLUS is not just keeping pace, it’s setting the pace.
Rajeev: How is the demand for intelligent surveillance solutions growing across India? Which verticals are leading this transformation?
Aditya: The demand for intelligent surveillance in India is witnessing an exponential rise, driven by rapid urbanization, government mandates, and the growing consciousness around safety, both the public and private sectors are adopting AI-driven video surveillance at scale. Leading this transformation are verticals like Smart Cities, critical infrastructure (airports, railways, and metros), education, healthcare, and enterprise campuses. Simultaneously, Tier II and Tier III cities are exhibiting strong adoption across retail outlets, housing societies, and individual homes. The rising awareness in the home segment for smart, connected security has spurred demand for easy-to-use, mobile-accessible surveillance products. Enterprises are increasingly investing in central monitoring, video analytics, and multi-site integrations for better governance and business intelligence.
Leading this transformation are verticals like Smart Cities, critical infrastructure (airports, railways, and metros), education, healthcare, and enterprise campuses. Simultaneously, Tier II and Tier III cities are exhibiting strong adoption across retail outlets, housing societies, and individual homes. The rising awareness in the home segment for smart, connected security has spurred demand for easy-to-use, mobile-accessible surveillance products. Enterprises are increasingly investing in central monitoring, video analytics, and multi-site integrations for better governance and business intelligence.
Rajeev: With increasing awareness around data privacy and secure access, how does CP PLUS ensure end-to-end encryption and secure data handling across its product line? Tell us more about the CTC Technology?
Aditya: In today’s hyper-connected world, where our homes are increasingly becoming ecosystems of smart devices, security is no longer just about keeping doors locked; it’s about protecting every byte of digital information that flows within and beyond the walls. With the rising tide of cyber threats targeting smart homes, whether through unsecured networks, vulnerable devices, or loopholes in application layers, the modern user rightly demands more than just surveillance.
They demand trust. They need assurance. And at CP PLUS, we’ve answered this need with the unveiling of our most revolutionary innovation yet: CTC Technology - CP PLUS Trusted Core Technology. With CTC, we offer a promise that your surveillance ecosystem is not only watching over your physical space but also standing guard over your digital perimeter.
So, what exactly is CTC? At its core, CTC stands for CP PLUS Trusted Core Technology, and it’s designed to deliver Complete Security across all fronts - cybersecurity, operational integrity, network protection, data encryption, application safety, and hardware-level component security. Each of these domains has been fortified with advanced layers of defense, ensuring a surveillance solution that isn’t just smart, but intelligently resilient.
Let me walk you through the six foundational pillars that make CTC the most secure surveillance platform we’ve ever developed:
1. Cyber Security: In an age where cyberattacks grow more intricate by the day, CTC brings robust protection against hacking, unauthorized access, malware intrusions, and brute-force breaches.
2. Operational Security: It ensures that your systems operate seamlessly without falling prey to disruptions, sabotage, or unintended manipulations.
3. Network Security: CTC guards every channel of communication between your devices and the cloud, making sure that no data is intercepted or tampered with in transit.
4. Data Security: Your surveillance footage is encrypted, stored safely, and guarded against manipulation, ensuring that your privacy stays yours.
5. Application Security: CTC strengthens the very software that powers your surveillance systems, shielding it from vulnerabilities, exploits, and backdoor entries.
6. Critical Component Security: From the firmware to the chips embedded within, every component is protected from tampering or modification.
As we move forward in this digitally driven era, CP PLUS stands ready with the solutions of tomorrow, today. CTC is our declaration to the world: That your data, your devices, and your dwellings will remain safe, secure, and unbreachable.
Rajeev: How does the STQC certification enhance the credibility of CP PLUS in the surveillance and security market?
Aditya: At CP PLUS, we believe in delivering technology that not only leads the industry but also empowers our country to meet its security challenges head-on. Achieving the ER IoTSCS STQC certification is a testament to our commitment to excellence in security technology. It assures our customers that they are investing in products that meet the highest benchmarks of performance, safety, and quality.
There is no doubt about how important such certification is. When critical infrastructure relies more on digital monitoring, the uncertainty about outcomes is also greater, and there is a more likelihood a security breach. Surveillance in metro areas, along borders, and in smart cities needs all nodes to be tamper-proof, secure, and dependable.
STQC certification embodies a commitment to quality, trust, and excellence within India’s security and surveillance industry. By certifying critical systems, it underpins the reliability of technologies safeguarding the nation’s infrastructure and citizens. With CP PLUS leading the charge through certified innovations, the future of surveillance in India is not only secure but also getting more and more advanced each day.
Rajeev: How strong is your channel ecosystem in India? What support or enablement programs do you offer to empower your partners and system integrators?
Aditya: CP PLUS boasts one of the strongest and most well-knit channel ecosystems in the country, spanning from metro cities to deep rural pockets. The cornerstone of this network is our CP PLUS Galaxy Store Initiative, a retail-forward program aimed at expanding visibility and accessibility. We’ve already established over 75 Galaxy Stores across India, with hundreds more in the pipeline for 2025. These stores are not just retail points; they are brand experience centers, enabling customers and partners to interact with live products and get expert consultation.
Beyond retail, we invest heavily in partner enablement. Our dedicated training and certification programs, under the banner of Mission Tech, have already trained over 60,000 professionals, including system integrators, installers, and sales personnel. We host regular regional roadshows, technical workshops, and webinars to update our partners on the latest technologies, from AI analytics to cybersecurity best practices.
Our CP PLUS Partner app further empowers partners with real-time information, e-learning modules, and order management tools. From product discovery to after-sales support, our partners are equipped with everything they need to succeed in their regions. The strength of CP PLUS doesn’t lie in its product alone, but in the people and partners who carry our mission forward.
Rajeev: What are your key growth priorities for FY 2025–26? Are there specific geographies or sectors you’re focusing on more aggressively?
Aditya: As we step into FY 2025–26, our aim is the same: "Going Deeper into the Real Bharat." CP PLUS is aggressively expanding into Tier II, Tier III, and even Tier IV towns: places where the need for reliable surveillance is rising due to increasing digitization, civic development, and public safety demands. We aim to bridge the gap between innovation and accessibility, ensuring that high-tech surveillance is not a metro privilege but a pan-India norm.
Our Galaxy Store model, backed by regional warehouses and hyperlocal marketing, will spearhead this effort. On the sectoral front, we’re deepening our focus on education, healthcare, transportation, and citizen services, where the need for integrated surveillance, people flow analytics, and remote video management is surging. We're also doubling down on cloud-based video solutions, catering to MSMEs and residential communities seeking cost-effective, subscription-based models.
Rajeev: How is CP Plus transforming the customer experience - pre-sale and post-installation - in terms of service, training, and technical support?
Aditya: At CP PLUS, customer experience is a 360-degree journey - seamlessly integrated across pre-sales, installation, training, and lifelong support. In the pre-sale phase, we empower our customers through interactive experiences, personalized consultations, and on-site demos for enterprise clients. Our sales teams work consultatively, offering tailored surveillance blueprints that suit the specific needs of homes, institutions, or cities. Post-installation, we stand apart through our robust service infrastructure, with pan-India service centers, a multilingual toll-free helpline, and the CP PLUS IntelliServe app for easy ticket logging and remote diagnostics.
Our website and other Support Portals offer a rich library of manuals, firmware updates, and how-to guides. Our commitment to upskilling also includes extensive webinars and certification modules for users and professionals alike. Whether it’s a homeowner installing a Wi-Fi camera or a government agency managing hundreds of IP cameras, CP PLUS ensures every user is educated, empowered, and supported. This isn’t just about selling a product; it’s about building lasting confidence through trust, training, and tech-backed support.
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