In this exclusive conversation, Rajeev Ranjan, Editor of Digital Terminal, spoke with Mihir Kachalia, Partner at IMCC & Co., who shared insights into the firm’s remarkable 25-year journey in the IT and surveillance space. From building trust-based client relationships to embracing emerging technologies, IMCC & Co. has continually evolved to stay ahead in a dynamic and highly competitive market. Mihir discusses the company’s key milestones, core strengths, recent growth, and strategic plans for the future — including AI-led innovation, market expansion, and the launch of new service verticals.
Rajeev: How do you look back at IMCC & Co.'s 25-year journey? What have been the key milestones along the way?
Mihir: IMCC & Co. was founded with a vision to provide top-notch IT and surveillance technology consulting services with a personal touch. In the early years, we focused on building credibility and nurturing long-term client relationships. A significant milestone was the firm’s early success in attracting and retaining clients across diverse sectors.
This laid the foundation for future growth. Over time, the firm diversified into advisory and business consulting, positioning itself as a comprehensive solutions provider. We built a strong internal team and made talent development a strategic priority, investing in training and mentoring. This helped foster a culture of continuous learning and innovation.
Collaborating with multiple firms across India further broadened IMCC & Co.’s reach, enabling us to effectively serve clients with Pan-India requirements. Our 25th anniversary is not only a celebration but also a moment of strategic reflection — reinforcing our mission while looking ahead to future opportunities, particularly in AI-enabled services.
Rajeev: What core strengths have helped you succeed in the competitive IT distribution market?
Mihir: At IMCC & Co., our core strength lies in delivering prompt service support with a high level of accuracy. We consistently strive to stay updated with current market trends and emerging technologies — both those already available and those under development. Above all, we maintain a strong focus on being price-competitive, ensuring that we offer the best value in comparison to our competitors.
Rajeev: Can you share an overview of IMCC & Co.’s growth in the last financial year?
Mihir: In the past year, IMCC & Co. successfully onboarded itself as a preferred vendor for more than five corporate clients across India. These partnerships cover Pan-India requirements for IT and surveillance solutions for their upcoming stores, offices, and warehouses. This achievement reflects our growing credibility and ability to deliver consistent, scalable support to enterprise clients nationwide.
Rajeev: How do you maintain strong, long-term relationships with your vendors, clients, and partners?
Mihir: We prioritize honest and timely communication with all stakeholders. Whether it’s addressing concerns, sharing updates, or aligning expectations, we believe in keeping everyone informed and engaged. With clients, we aim to be more than just a service provider — we strive to be a trusted partner. For our vendors and partners, we focus on long-term collaboration rather than short-term contracts, ensuring mutual growth and sustained success.
Rajeev: Are you planning to explore any new markets or product segments in the coming months?
Mihir: IMCC & Co. is planning to launch its own AI-powered software aimed at enhancing surveillance accuracy. This solution will enable customers to generate actionable reports, helping them analyze productivity and strengthen their security measures. We believe this innovation will add significant value for our clients and open new avenues for growth in the AI-driven surveillance segment.
Rajeev: What are your primary business goals and growth targets for FY 2025–26?
Mihir: For FY 2025–26, our primary goals include launching 2–3 new service verticals, each supported by dedicated teams. We aim to expand our client portfolio, with a particular focus on sectors such as petroleum, manufacturing, and emerging startups. Additionally, we plan to strengthen our presence in Tier 3 cities and explore select international markets through strategic partnerships and network affiliations.
Our growth target is to increase our client base by 20% year-over-year, with an emphasis on building long-term, retainer-based engagements that foster sustained value for both our clients and our firm.
𝐒𝐭𝐚𝐲 𝐢𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐛𝐲 𝐣𝐨𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 WhatsApp Channel now! 👈📲
𝑭𝒐𝒍𝒍𝒐𝒘 𝑶𝒖𝒓 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑷𝒂𝒈𝒆𝐬 👉 Facebook, LinkedIn, Twitter, Instagram
