Genpact announced that HFS Research has positioned it in Horizon 3, the GCC Orchestrators tier -- the highest tier in the HFS Horizons: GCC Services, 2026 report, recognizing a select group of providers for ecosystem orchestration and innovation-led impact. HFS cited Genpact for helping enterprises design, build, run, and transform Global Capability Centers (GCCs) by combining deep process expertise, agentic AI, and platform-led delivery to improve GCC operations and business outcomes.
Explore more about why HFS Research recognized Genpact as a GCC Orchestrator in HFS Horizons: GCC Services, 2026
Highlights
Why HFS positioned Genpact in Horizon 3, the GCC Orchestrator tier:
Deep GCC experience across the full lifecycle — from strategy and setup to operations, transformation, and transfer
Use of agentic AI and platforms to redesign workflows and modernize GCC operations at scale
Ability to deliver measurable outcomes through GCC transformation, including higher productivity, less manual work, and stronger working capital performance
“Genpact’s placement in Horizon 3 reflects its strength as a GCC orchestrator, shaped by its heritage as one of the original GCCs and its deep domain and process expertise,” said Achyuta Ghosh, Executive Research Leader, HFS Research. “Its applied AI and agentic AI capabilities, along with platforms such as its AI Gigafactory for scaling AI from pilot to production and the agentic Genpact AP Suite for transforming accounts payable workflows, help enterprises redesign workflows, govern human-AI operations, and deliver measurable business outcomes through GCCs.”
HFS noted Genpact’s ability to connect operations, AI, and platforms to help enterprises evolve GCCs into engines of transformation.
“GCCs have evolved beyond their traditional role as a delivery hub. Today, it serves as a strategic nerve center that helps enterprises orchestrate talent, technology, data, and decision-making at scale,” said Dinesh Jain, Global GCC Leader, Genpact. “Forward-looking organizations are using GCCs to accelerate enterprise transformation, strengthen operational accountability, and unlock scalable value through AI-enabled operating models.”
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