Salesforce announced new innovations in Salesforce Flow, the complete suite of automation technologies, to help customers quickly automate any complex business process on the Salesforce Customer 360 Platform. Built on Salesforce’s low-code platform, Flow delivers business value fast by empowering people, simplifying processes, and integrating systems.
As companies face uncertain economic times with inflation, supply chain disruptions, and labor shortages, automation helps them replace tedious, manual tasks with automated processes to accelerate productivity, and provide better customer experiences, at scale. In fact, 91% of organizations say they need solutions that automate processes so they can do more with less, and 77% of workers say automation has provided them with the time to deepen relationships with customers and stakeholders.
With Flow, service agents can now automatically route work across global teams and digital channels to deliver more personalized service for high value clients. Wealth managers can focus more on client outcomes by automating repetitive data entry and streamlining data-heavy processes like cash and stock reconciliation. Healthcare providers can improve the patient experience by automating referral processes and billing management to get patients the care they need fast. And supply chain managers can unify data and integrate disparate legacy systems to streamline order fulfillment and vendor management.
“Our customers save 109 billion hours every month using Salesforce Flow to automate manual processes in their businesses. This frees up time for employees to focus on higher value work,” said Patrick Stokes, EVP and GM of Salesforce Platform. “This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low-code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time. It’s more than just automation — it’s automagic.”
Salesforce Flow: Delivering automation at massive scale
With Salesforce Flow, customers can automate a broad range of business processes. Flows collect data then act on it, helping customers work smarter, not harder, and saving time by handling complex business processes using clicks, not code.
What’s new with Salesforce Flow:
Salesforce is continuing its investment in Flow by launching new capabilities that make it easier to get work done, while seamlessly delivering experiences that engage customers. Flows collect data and then act on it, helping people work smarter, not harder, and saving time by handling complex business processes without requiring extensive development work.
In addition, Flow now includes low-code testing functionality that allows admins and developers to build automated testing across their Flows without code. Customers can now also see a single view of all their triggered automations across systems for version control.
Customers innovate and thrive with automation
In every industry, our customers, including Vonage, RBC Wealth Management, and ENGIE, are embracing automation to improve their workflows and drive value for their businesses:
"As a global leader in business cloud communications, we are always looking for ways to enhance productivity and efficiency," said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. "Salesforce’s solutions have helped us to automate workflows that allow our teams to collaborate more easily, drive value for customers, and fuel our international expansion."
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