The IT services and support industry is evolving rapidly, with customers increasingly looking for speed, trust, expert guidance and doorstep support. In this exclusive conversation with Rajeev Ranjan, Editor & Publisher, TechBiz TV (a video platform by DT), Ms. Simran Mulchandani shares her inspiring entrepreneurial journey, her experience in customer service and how the next generation is taking the business forward. \
With decades of experience in the IT industry, Simran Mulchandani discusses the journey from traditional IT services and distribution to building TechGuy, a customer-focused platform offering IT products, services and support.
In this exclusive conversation, Ms. Simran Mulchandani shares her perspective on:
Her entrepreneurial journey and starting her career at a young age
The story behind TechGuy Technologies and how the initiative started
How the next generation inspired the development of the TechGuy platform
TechGuy's vision of providing IT products and services at the customer's doorstep
Online support and remote diagnosis for customer issues
How TechGuy focuses on understanding customer requirements rather than pushing unnecessary products
The importance of a long-retained and experienced service team
Same-day service and turnaround time as key service priorities
Inspiring customer service experiences during the COVID period
Future expansion plans and the possibility of bringing TechGuy's services to Delhi
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