The Varachha Co-operative Bank Chooses Matrix for its Daily Communication Needs

 Matrix Comsec is the worldwide leader of Telecom and Security solutions delivering cutting-edge, industry specific solutions.

Matrix recently provided a communication solution to the Banking Giant - The Varachha Co-operative Bank Ltd. seeking connectivity with its 18 branch offices across the Surat city. The customer required a solution for instant reach with its office employees, reduced communication cost and enhanced productivity. The case details are as follows: -

Challenges:

• Connect 18 Branch Offices across the City for Inter-branch Calling
• Huge Communication Overhead for Branch-to-Branch Calling using PSTN
• Improving Customer Service over a Phone Call
• Manage Multi-location Communication Centrally

Solution:

• Connected Branch Offices with Peer-to-Peer IP Telephony
• Bypassed PSTN Toll Charges for Outbound Trunk Calling
• Enhanced Customer Experience using latest Telephony Features
• Web based Management

Results:

•     Seamless Communication between 18 Branch Offices
•     Reduced Telecommunication Cost by 60%
•     Enhanced Customer Experience over Phone
•     Convenience Delivered with Plug-n-Play Operations

“Matrix Banking solution helped many Banking Giants in connecting multiple locations and reducing communication cost across the globe. Matrix, with its State-of-the-art solutions, has caught attention of many people worldwide and is continually growing day by day”, added Sagar Gosalia, Sr. VP Sales & Marketing.