Pegasystems Inc. announced at PegaWorld the launch of Pega Infinity™ – its next generation digital transformation software suite. With major enhancements to Pega’s market-leading customer engagement applications and digital process automation (DPA) platform, Pega Infinity™ will help organizations accelerate digital transformation across all areas of their business to continuously exceed their customers’ expectations.
Faith in digital transformation is facing a pivotal test. According to analyst firm IDC, this year global businesses will spend an estimated $1.3 trillion on digital transformation (1). But many studies show digital transformation projects fail at an alarming 80 percent rate, and those that survive show only incremental gains typically isolated by deeply ingrained organizational silos. This can slow innovation and send departments down divergent paths that spawn inconsistent customer experiences and little commercial benefit.
Touching more than 1.5 billion consumers of the world’s most successful brands, Pega Infinity™ provides the industry's only unified digital foundation that connects front-end digital customer experiences with back-end process automation. Breakthrough advances to its DPA and customer engagement capabilities will help smash silos, speed digital transformation, and enable brands to disrupt markets. Adding to Pega’s proven ability to engage without limits, automate from end to end, and Build for Change®, the new Pega Infinity™ features include:
Engage without limits
Automate from end to end
Build for Change®
In addition, new Pega Studios enables individual users to personalize their view into the Pega Infinity™ suite based on the digital transformation tasks they aim to complete. These user profiles provide individuals a window with the right tools, features, and functions needed for each user and their functional roles. These studios include App Studio for low-code / no-code development; Developer Studio for app scaling and developing components; Prediction Studio for developing predictions and insights; and Admin Studio for managing system deployment, security, and DevOps.
Pega Infinity™ is the only solution that unifies customer engagement and DPA software on a single platform to drive digital transformation across entire global enterprises. Pega’s CRM suite of customer engagement applications for marketing, sales, and customer service uses AI to anticipate customer needs and adapt with next best actions throughout the customer journey. By engaging customers with the right message, at the right time, through any channel, Pega clients improve customer satisfaction while increasing customer lifetime value. Pega apps are built on Pega Platform, the industry-leading no-code application development that connects to existing systems, automates processes across the enterprise, and drives superior customer engagement and operational excellence. Pega’s model-driven environment results in accelerated deployments, faster iterations, and reduced development costs.
Today’s news is being announced this morning at the annual PegaWorld user conference, where more than 5,000 business professionals are gathered at the MGM Grand in Las Vegas to hear how leading organizations are transforming their businesses using Pega solutions. For more information on Pega Infinity, please visit http://www.pega.com/infinity.
Quotes & Commentary:
“Most organizations can’t adapt fast enough to meet the near constant threat of disruption today,” said Alan Trefler, founder and CEO, Pegasystems. “Pega Infinity™ frees companies from the limits imposed by much of today’s software by providing the only unified solution that’s specifically built to connect organizations across silos and support change across the enterprise. This enables businesses to speed transformation and engage with customers on their terms, today and in the future.”