EMC Corporation announced the EMC MyService360™ service-centric cloud-based dashboard, providing near real-time visibility into the status and health of a customer’s EMC data center environment. Supporting hundreds of EMC products, MyService360 provides customers with a highly visual and personalized online capability that consolidates proactive monitoring of EMC systems deployed across a customer’s global enterprise. Available at no additional cost to customers with an EMC warranty or maintenance agreement, the cloud-based service is designed to help IT teams increase risk-readiness and respond with speed and accuracy when fulfilling IT service requests or diagnosing potential issues.
Built on top of a secure, cloud-based EMC Internal Data Lake, MyService360 is designed to modernize the service and support experience for the enterprise. EMC’s Internal Data Lake leverages modern infrastructure using EMC Storage and converged platforms including Isilon®, XtremIO® and VCE® VxRack™ System 1000 with FLEX Nodes, VMware, Greenplum, Pivotal Cloud Foundry and third-party technology to deliver powerful analytics and data-driven visualizations designed to help enable customers to make well-informed IT decisions.
As a one-stop-shop for personalized, actionable insights about their products, service levels, and support, EMC is simplifying data center operations and the customer service experience. MyService360 is best experienced when the customer’s systems are connected through EMC Secure Remote Services Virtual Edition (ESRS v3) – a two-way remote connection between EMC Customer Service and EMC products or solutions, enabling customers to interact with real-time data.
