Infosys released global research that provides insights into how and why organizations are adopting and investing in new digital technologies and strategies.
The research report ‘How enterprises are steering through digital disruption’, was compiled by interviewing 1,000 senior IT and business decision makers in organizations across seven countries.
Currently, enterprises are using digital technologies across a variety of areas in their core IT management (79 percent), business process management (60 percent) and customer relationship management (62 percent). This establishes digital-ready enterprises as those that are continuously investing in reinventing their businesses from the core including processes and systems, with as much enthusiasm as their customer touchpoints and journeys. The research also found that respondents’ organizations are looking to utilize digital technologies (if they haven’t already) across knowledge management (33 percent), operational intelligence (31 percent) and product development (28 percent).
Disruptive digital technologies continue to equip enterprises to consume and analyze data to improve business, both by reimagining processes and experiences. 67 percent of organizations that participated in the study are leveraging big data analytics. Over half of these organizations have already made investments in deep learning algorithms of AI.
The research also revealed that customer centric technology investments are among the top three priorities for all industries except Manufacturing and CPG. Life Sciences leads the way (86 percent investing in technology for patient centricity during clinical trials), followed by Retail (79 percent investing in augmented reality for virtual stores) and Banking (75 percent investing in opti-channel for better customer experience). These technologies are also among the top priorities in Insurance (to encourage insurance buying behavior), Utilities (for omnichannel customer engagement), healthcare (to predict onset of health conditions) and Automotive (for connected cars).
Ravi Kumar S, President and Deputy Chief Operating Officer, Infosys, said, “The digital era presents enterprises with the unprecedented opportunity to reinvent their business from the core by continuously steering towards a more digital future guided by AI-powered insights to target the right opportunities to deeply automate, improve and even reimagine, both processes and experiences. A digital mindset enabled by rapid skill development and talent refactoring is vital to accelerate this transformation.”
Key Findings:
The technology trends highlighted below are expected to have most positive impact on the organizations within the next three years.
Cybersecurity:
The growth of data and its uses:
Modernization of processes:
Automation & collaboration:
Methodology
Infosys commissioned independent market research company Vanson Bourne to undertake research to understand the use of digital technologies and key trends within nine different sectors. From October to December 2017, the quantitative and qualitative subset of the study was carried out, interviewing 1,000 senior IT and business decision makers in organizations that use digital technologies. Respondents were from organizations with 1,000 employees or more and $500 million global annual revenue or higher across verticals such as Automotive, Banking, CPG, Healthcare, Industrial manufacturing, Insurance, Life Sciences, Retail and Utilities.