C-Zentrix, a Gartner Magic Quadrant 2016 recognized Product Company and a leading cloud-based advanced communication management provider announces its participation in SpeechTEK2017, organized at Washington DC from April 24-26, 2017.
The event intends to promote a niche dialogue amongst global influencers in innovative speech interface domain. According to a research, the speech analytics market size is estimated to grow at a CAGR of 22.0% from USD 589.1 million in the year 2015 to USD 1.60 billion by the end of the year 2020 owing to a wide application scope in the IT, telecom and BFSI sectors.
SpeechTEK2017 aims to deliver global communication for the evolving Speech Technologies. The organizations across the globe participating in the event will get elementary access to industry-leading companies demonstrating cutting edge technologies in the speech analytics domain delivering their thoughts on deploying speech technology for business applications. The event will feature keynote presentations, panel discussions, hands-on workshops and case studies.
According to Saket Setu, CEO &Co-Founder, C-Zentrix, “We are exhilarated to be part of SpeechTEK2017, explore new business opportunities in the global market and add new products to our already diversified, unique world-class product portfolio-Single box solution, Enterprise suite, Cloud and Hybrid Contact Centre solution. The participation in this event along with our technology partner and reseller, GoVivace will help us to understand the demands of global customers and the ways to serve them better.”
Speech analytics is an emerging technology with immense scope in the near future. It is the process that is of immense importance for the businesses specially the contact centers to analyze recorded calls so as to gather customer information to improve communication and future interaction. C-Zentrix is known for its value based solutions in customer engagement domain in India, Middle East and Asia Pacific. By partnering with GoVivace, the company is poised to leap in major markets by building speech analytics platform which would enable C-Zentrix to become an even more enhanced omni-channel customer experience platform.
