Freshworks Onboards Murali Swaminathan As Its New CTO

In a strategic move to enhance the technology roadmap, the cloud-based software company Freshworks Inc. has onboarded Murali Swaminathan as its Chief Technology Officer (CTO). Murali will be taking care of Freshworks’ technology protocol and strategy while spearheading the firm’s global architecture and engineering teams. This role underscores the company’s commitment to enhancing talent and resources, aiming to elevate both customer and employee experience solutions. Murali will join the executive management team, reporting directly to the Chief Executive Officer and Dennis Woodside, President.

Murali is an industry veteran with vast knowledge and over 30 years of experience in management and software engineering, having a track record of providing high-quality, secure, and scalable products. Before joining Freshworks, he was designated as Vice President of Engineering of ServiceNow, taking care of IT Service Management, and Strategic Management portfolio for marketing the company’s products developed for large enterprises.

“I’m thrilled to welcome Murali to our team of highly talented engineers," said Dennis Woodside, President and Chief Executive Officer of Freshworks. "Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment, and his leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale."

Before his 8-year successful span with ServiceNow, Murali served as a Vice President of Engineering of Recommind which is now OpenText. Before that, he worked in several key positions at CA Technologies, including multiple organizations handling significant positions.

"It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company," said Murali. "Our talented global engineering and architecture teams are pivotal to meeting this goal and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers."

As per Murali’s educational qualifications, he has a Professional Certificate in Sustainability and Climate Change from the University of California, Berkeley, an MS degree in Software Engineering Management from Carnegie Mellon University, and a Bachelor of Engineering in Electronics and Instrumentation from Annamalai University.