ESET Suggests Businesses to Have Effective Policy in Place on Uses of Generative AI Tools

ESET Suggests Businesses to Have Effective Policy in Place on Uses of Generative AI Tools

The AI tool ChatGPT has garnered huge adoption in recent times and made massive buzz around the globe. The major factor behind its growing usage is that it is a powerful AI tool and can be used for various applications. Commenting on its rising adoption, Parvinder Walia, President for Asia Pacific and Japan, ESET said, “Generative AI, such as ChatGPT, will change how we work, play and learn. Over the past few months, the world has put it to the test to do all sorts of things including writing articles, debugging codes, explaining complex topics, researching certain topics and even asking for advice. Recently, it has been tested and shown capable to pass – albeit barely - a US law school exam.”

Parvinder further added, “All these demonstrate the remarkable potential of generative AI tools, but at the same time, we must acknowledge that like with any new technology, there are also challenges associated with the use of generative AI.”

Impact on Industries

ESET believes that generative AI will be a game changer in improving productivity. As the possible use cases are limitless, it can impact every single industry on a large scale. “Let’s take the IT industry as an example. A programmer can use it to learn new coding techniques by asking ChatGPT to improve or come up with a new code. The programmer can also ask ChatGPT to test if a code is performing what it is intended to do, potentially saving hours of time to find and fix bugs. Similarly, a content creator may ask ChatGPT to write a new blog article while a lawyer may use it to research past legal cases. Even Microsoft has recently introduced Copilot which integrates generative AI into Word, Excel, PowerPoint, Outlook, Team and Business Chat apps to reinvent how employees work,” he said.

“While the possibilities are boundless, we will surely find the best and most productive use as we progress just like any new technology that is going through the expectation level in the Gartner hyper curve,” he added further.

Security Challenges

There are many cybersecurity challenges as well as bias and privacy concerns when it comes to using generative AI tools. The first question that any business should ask is how your data are used, stored and logged by such tools. Generative AI is based on machine learning, which means it is trained using large datasets, which may include information or questions submitted by employees.

He said, “As for cybersecurity, cybercriminals have already been seen using ChatGPT for malicious purposes, such as writing business email compromise (BEC) scams. These developments might put the ability to launch large-scale, persuasive, error-free and even targeted cyberattacks and scams into the hands of far more individuals than ever before. While we are not close to seeing full AI-generated malware, ChatGPT is quite good at code suggestion. This means, cybercriminals, especially those who write malicious codes, can also leverage generative AI tools to increase their productivity, resulting in more cyberattacks in the future.”

“For now, our recommendation is to have a plan and policy in place on how your business will use generative AI tools. Define and make your employees aware of the circumstances under which they can use the tools. Employees must not also consider responses from generative AI tools as the absolute truth as they have been proven to provide inaccurate statements. Lastly, treat generative AI tools as an IT vendor and subject them to Vendor Security Assessment (VSA) to ensure that they meet your security requirements,” concluded by him.

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