Airtel MD Gopal Vittal Warns Customers About Rising Digital Scams, Urges Safer Payment Habits

Digital scams and fraud have become a part of our new normal. I know so many innocent customers who have had to deal with the devastating impact of such crimes. What is more, they come with ever more ingenious enticements - fake parcel deliveries, fraudulent links to win some money, fear of a digital arrest and more. 

Any crime or fraud on our network pains us all at Airtel. So for us, your safety is our top priority. This is why we were the first telco worldwide to provide instant alerts on spam calls and messages using our Al model. We have even found a way to block fraudulent links even if you click on them by mistake.

Yet, frauds continue.

One reason for this is that many of you use your main bank account which is linked to a UPI handle or a payment app for every digital payment. So whether it is paying for small purchases like groceries to big ones like flight tickets, all these payments expose your main account. A small mistake can therefore put your entire savings at risk.

To solve this, we have launched a very different type of bank: Airtel Payments Bank. Our model in the bank is simple. It is primarily for payments. That's why we want you to put a very small amount of money into this bank. After all, unlike other banks, we don't lend so we don't need a large balance from you. And even this small balance earns interest. So exposing only the Airtel Payments bank for all your digital payments simply means that even if you make a mistake, you don't lose your hard earned money.

Opening a safe second account with Airtel Payments Bank is super easy. You can open an account in a few minutes from the comfort of your home. There are only 3 simple steps to start.

1. Download Airtel Thanks App if you don't have it and click on Payments Bank tab on the homepage.

2. Fill your KYC details e.g. Aadhaar, PAN and other personal details to complete verification.

3. Set mPIN & add money to start using your account.

If you need to top up your account, you can transfer money from your main account or walk into any Airtel Payments Bank Retail Point and hand over cash to get it topped up.

So a few minutes is all I ask to keep your money safe. So go ahead. And stay safe.

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