PPDS is delighted to announce the promotion of experienced AV engineer, Jan Van Tieghem, as its new Director of Technical Sales Support.
Based in Ghent, with an EMEA remit, Jan is one of the most qualified and skilled professionals in his field, with an AV career spanning more than 20 years, 15 of which have been devoted exclusively to supporting the evolution, development, and success of Philips Professional Displays on a global scale.
A loyal, long serving and valued team member, Jan’s association with Philips first began in 2006 when he joined the company as a System Validation Engineer. Since then, Jan’s knowledge and skillset have continued to expand and evolve through a number of important team leadership positions, supporting PPDS’ strategy to deliver total solutions across the market verticals and through the full spectrum of display solutions.
Previous roles include Field Application Engineer (2011-2014), Customer Support Engineer Hospitality TVs (2014-2021), Functional Manager Customer Support (2021-2024) and, most recently Interim Technical Sales Support Director in the US.
Jan will now lead support teams across all PPDS product ranges – digital signage including ePaper, interactive displays, videowalls, dvLED, and professional TVs – located in the company’s innovation centre in Ghent, Belgium, and throughout all regions in EMEA, including Benelux, CEE, DACH, France, Iberia, Italy, the Nordics, SEE, and UK and Ireland.
Service and support
As Director of Technical Sales Support, Jan’s key responsibilities will include supporting B2B sales activities (pre- and post-sales), working with new and existing partners for final validation of new software releases on all product platforms, ensuring EMEA market compliance, and assisting customers in delivering hands-on, live, and video training for seamless and successful installation and project outcomes.
Reinforcing PPDS’ unparalleled commitment to partners and customers, Jan and his team will also provide dedicated support for customers in mastering the application of PPDS’ products, services, and solutions; assisting with integration for projects; defining best configurations for tailored needs, simulating and testing customers setups, and solving any interface or compatibility issues.
Discussing his new role at PPDS, Jan said: “I am hugely excited to have been given the opportunity and responsibility to lead the EMEA Technical Sales Support team. The transformation and growth of the business over the past 15 years have been extraordinary, evolving from a traditional manufacturer of displays to one that now offers one of the industry’s most complete choice of total solutions, with software – developed in-house and with third-party providers – now a key strategic focus.
“We will continue to build upon the achievements of the team and work hard to ensure we lead from the front to bring the world’s best support and solutions to our partners and customers. It’s a great new challenge and I’m very much looking forward to the journey ahead.”
Martijn van der Woude, VP Global Marketing and Business Development at PPDS, added: “Jan is a long-serving and highly respected member of the PPDS team, who has shown throughout his career unwavering commitment and professionalism to deliver on the company’s ambitions. Jan’s natural team leadership skills, together with an unparalleled knowledge and experience of Philips Professional Displays, make him the ideal candidate to lead our team into the future. I wish Jan every success in his new role.”
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