Bringing customers closer to Canon’s technical expertise through personalized service and accessible touchpoints
Canon India announced a significant milestone in its customer service journey with the inauguration of India’s largest Canon Service Center in Noida. This newly integrated facility brings together the Front Office and Camera Repair Centre under one roof, creating a unified and enhanced service experience for Canon customers. The integration marks a strategic step toward streamlining Canon’s service operations, ensuring faster turnaround time, direct engagement with service experts, and seamless coordination between customer support and technical teams.
The new facility will serve as a one-stop solution for product inquiries, diagnostics, and repairs, reinforcing Canon’s commitment to providing world-class service experiences.
Speaking about the announcement, Mr Toshiaki Nomura, President & CEO, Canon India, said: “At Canon India, customer satisfaction has always been at the centre of our operations. The integration of our Front Office with the Camera Repair Centre reflects our continuous efforts to bring efficiency, transparency, and convenience to our customers. In today’s fast-evolving world, customers increasingly value the opportunity to engage directly with technical experts to better understand their products and the care that goes into maintaining them. This new integrated facility in Noida embodies that philosophy, offering a more personalized, informed, and seamless service experience that truly strengthens the bond between Canon and its users.”
In addition to this integration, Canon India is delighted to announce the opening of a new Camera Collection Point at Nehru Place, New Delhi, one of the city’s most prominent commercial and IT hubs. This initiative is designed to provide customers with an additional convenient drop-off location, and greater accessibility to Canon’s professional repair services.
With a service network spanning over 19,000+ PIN codes across India, these developments reaffirm Canon India’s unwavering commitment to customer-centric innovation and operational excellence, ensuring that every Canon user enjoys a smooth, reliable, and enriching service experience.
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