ManageEngine has collated a list of six significant trends in the IT management industry in 2020.
“Thanks to the emergence of new technologies and the continued evolution of established ones, the way people work will change in 2020,” said Rajesh Ganesan, vice president at ManageEngine. "IT departments will see privacy, security and cost management strategies, along with artificial intelligence (AI) and machine learning (ML), play pivotal roles."
According to a recent PwC report, 62 percent of organisations in India have implemented AI in some form. As that figure grows, businesses will recognise the necessity of securing their AI systems.
Hyper automation will take tech growth in India a notch higher in 2020, as companies begin investing in intelligence driven by AI and ML, along with autonomous engineering powered by robotic and cognitive process automation. Hyper automation will primarily be utilised to make dynamic, complex business processes, such as insurance claims, loan processing and warehouse dispatch, faster and more precise without driving up costs.
The Indian government is working on implementing a data protection law similar to the European Union’s GDPR. Under this new law, businesses will need to adhere to several requirements aimed at ensuring the proper handling of sensitive information. As vital stakeholders in business operations, employees will have to bear some of the responsibility of complying with the law. Organisations are likely to take concrete steps to educate and train their employees on new privacy concerns.
Organisations will use their vast data sets to create clear, complete pictures of their customers and thereby deliver tailored customer experiences. Personalisation will help companies respond to each customer’s unique needs, so that for each interaction the right product, service or support is offered, and the right people in the company are involved.
With the number and type of endpoint devices ever increasing, and devices becoming 'smarter' endpoints have become critical targets and even more vulnerable to external attacks. Mobile applications may well be the source of the next large-scale enterprise security breach, especially as the influx of non-traditional workers and their remote devices continues. Considering the security threats hovering around endpoints, organisations will pay closer attention to protection techniques such as data loss prevention (DLP) and endpoint detection and response (EDR).
This year, companies will work to optimise their costs. While the cloud, especially SaaS, has enabled the democratisation of technology across all business functions, it has also resulted in organisations spending more than needed. However, solutions to give business leaders better control and visibility are emerging.