Gartner has named Concentrix as a “Leader” in its March 22, 2017 Magic Quadrant for Customer Management Contact Center BPO, positioning Concentrix highest in “Ability to Execute” and a leader for “Completeness of Vision.”
Concentrix President Chris Caldwell said, “We believe Gartner’s positioning of Concentrix validates the commitment of our global staff. Our passion and innovation are essential in creating exceptional customer engagement and superior business performance for our clients. We are fanatical about our clients and it shows in our daily execution.”
“Concentrix is honored by Gartner’s continued recognition,” said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. “We focus on creating effortless, high value customer interactions for our clients and providing better business outcomes. We are pleased that the Gartner Magic Quadrant recognition includes direct client feedback and recognizes our leadership in both vision and execution.”
