India is one of the biggest IT markets globally and the tech giants are serving this huge population of over 1.3 billion people with their highly advanced tech products. In the recent years, this market has witnessed a boom which is compelling these brands to outsource their workload for various needs be it call centers, service centers, or etc. In the tech service industry, it is very challenging to find the best partner that can uphold the reputation for these big tech brands as there is huge risk related to the quality of service.
In the IT hardware product segment which can comprise RAMs, SSDs, motherboards, and graphics cards, the need for reliable and cost effective service support is important. The tech brands focus very carefully on this aspect as it makes or breaks any brands’ hard earned reputation. Such hardware products are largely used by gamers, content creators, professionals and etc. The brands put huge efforts to capitalize the opportunities and provide the best experience to their customers. By providing a seamless service support experience, the brands can take a lead upon their counterparts.
Kaizen being a leading tech support company, is handling service support operations for leading tech brands including MSI, Micron, Galax, ADATA, INNO3D, Nextron, Wipro, Mercury, Corsair, Cooler Master, Array Networks, Zotac, Plutus, Flipkart, and Crucial by Micron. Kaizen has been thoroughly handling the tech support for these brands. Kaizen works with highly professional team who can deliver the best service experience. There has been an astounding growth for Kaizen in recent years and it has significantly expanded its footprints across India. With the rising expectations of customers, Kaizen is relentlessly uplifting its service standards and enabling the brands in maximizing their ROI while optimizing their costs.
While talking to DT Murali Krishnan, Director, Kaizen Infoserve talked upon their endeavour to offering the best support in the industry. He said, “We have a team of very experienced and proficient individuals and we are known for our capabilities of delivering best service support. In our journey, we have improved so much and we aim to further take the service standards high. Our endeavour is to make our partners proud and contribute to their growth. I am overjoyed with the growth we have achieved. Today, we have more than 40 active Kaizen Authorised Partners (KAP) in smaller cities that add additional value to our strength. Moreover, our homegrown ERP has the feature to add brands/SLA based on locations enabling to manage the Turnaround Time (TAT) as per each brand's requirements.