Kaizen has been at the forefront of delivering excellent service support to customers since it’s inception. Being a leading tech support company, Kaizen strives to create the difference in the market with its capabilities of offering seamless customer service support. Today, customers have high expectations from brands in so competitive market. Therefore, tech brands are bound to keep on working for robust strategies to make experience better for their loyal customers.
Kaizen has all the leading tech brands on board currently and has been successfully serving them with a strong service support infrastructure across India. Kaizen is currently working with brands like MSI, Micron, Galax, ADATA, INNO3D, Nextron, Wipro, Mercury, Corsair, Cooler Master, Array Networks, Zotac, Plutus, Flipkart, and Crucial by Micron. Kaizen has been instrumental in setting up high service standards in the market, being a preferred tech support partner.
There are various factors that have contributes to Kaizen’s dominance in the Indian tech market. Despite several challenges, Kaizen has been able to continue its growth momentum and help the tech brands to boost trust among customers. Briefing about the strong service support offered by Kaizen, Murali Krishnan, Director, Kaizen Infoserve said, “We are proud to serve the leading tech brands across India and we aim to grow with the market sentiments. Kaizen helps organizations in maximizing their ROI while optimizing their costs and adhering to the highest quality standards. Our process of RMA is unique and that is what makes us stand out of the crowd. We strongly follow the SLA required by brands, and partners.
He further added, “Kaizen always try to hold amicable relationship with all the brands. From beginning, our strategy was to offer an enhanced tech support to customers which ultimately strengthen our relationship with brands. We will continue to take our partnership further ahead and add more brands to our portfolio.”
In more than a decade long journey, Kaizen has ensured that it delivers high customer satisfaction. Kaizen has carved a niche in the market by strengthening its reach and having the best understanding of the market. As per the company, they have set the requirements clear on SOP even though few brands are unable to maintain the buffer due to their limitations. Brands also face heat due to certain strict guidelines but Kaizen endeavour to sort the challenges through its customer friendly policies.
After receiving the best tech support from Kaizen, tech brands are able to maintain good reputation in the Indian market. Kaizen recently launched Customer Drop Off service to provide a glitch free and convenient RMA service to customers. As of now some brands have opted for this service to take their customer experience a notch higher. However, still there are some brands who are not part of this premium support program but the company believes more brands will join this program shortly.