POCO expanding its after-sale service network, announced the launch of its second centre in the financial capital of India. With an aim to provide the best-in-class sales and service centre experience across portfolios for its consumers and fans, this initiative is a step in the direction of strengthening the brand’s offline presence.
Born online in the middle of a pandemic, POCO India is committed to achieving the highest level of customer satisfaction through an industry leading after-sales service experience. Expanding footprints to meet the rapidly growing customer demands, users will get a chance to experience their favourite POCO devices, before they make the final purchase decision.
On the inauguration of the Mumbai Sales and Service Centre, Himanshu Tandon, Country Head, POCO India said, "At POCO, customer is at the heart of everything we do and we promise our fans to offer an exceptional after-sales service with class apart infrastructure at these exclusive service centres. We are committed to offering a convenient, transparent and faster customer experience and resolve customer issues at the earliest. With the launch of POCO’s Mumbai Sales and Service Centre, we are adding another milestone in fulfilling our commitment of bringing optimised and enhanced after-sale experience for our users.
POCO aims to provide the best-in-class services and the launch of this sales and service centre facilitates a way for consumers to get hands-on experience on the POCO portfolio ranging from F, X, M, and C-series. Customers can compare smartphones across our products and can make conscious buying decisions.
As part of the sales and service centre launch offer, for the first 7 days, consumers can avail a flat 15% discount on spare parts. Additionally, free software updates will also be available to them. This will help customers resolve their product service issues from the comfort of their homes. Further, the brand also provides home delivery service for all its products.
At POCO, consumers’ health and safety are our top priority, thus, the brand has ensured all sorts of hygiene measures such as temperature checks and hand sanitization, at the service centre.