Bangalore-based Kaizen Infoserve is one of the most prominent and fastest growing technical support brands. Kaizen has been a true crusader in the technical support industry and positioned itself as a preferred tech support partner for all leading brands in India.
The brand has brought many strategical reforms in recent years to enhance the service support experience for customers across the region. Kaizen has been successful in empowering the brands as well as their loyal customers on PAN India level. It provides world-class tech support across all locations in the country which ultimately bring positive results for brands.
Over the years, Kaizen has worked along with the leading technology brands and added value to their business. It has developed a deep reach across India and continuing to create new ways to strengthen the service support quality. To further boost the customer satisfaction and experience, Kaizen has setup a 10 seater call centre operating all the 7 days from 9:30am to 6:30pm, providing marketing information and general support. These call centres are key point of connectivity between an organization and its customers.
At these call centres, Kaizen connects total three types of calls:
If Product is ready in the branch, then the support team calls the customer and asks to collect the product. If the product is ready in store for more than 2 days, the team asks the reason for not collecting.
Support team addresses reasons like out of station, not feeling well, Receipt lost, MRC not available, did not get information from store, etc. If reason is missing of Invoice or MRC and even any other issue, the support team helps customer on call if required. The team also interact with brand manager and store for the solution and helps customer to get it collected from the store. Such call helps Kaizen to clear the stock from its warehouse as well proper monitoring of the service.
Here they connect with customers for a feedback. This helps them in improving customer satisfaction level and their recent experience while availing Kaizen support service. It helps them to identify the leakages if any in the service and complaint resolve system. Feedback team helps Kaizen to identify the store and brand performance and also build strong relationship with customer.
Briefing about company’s strength, Murali Krishnan, Director, Kaizen Infoserve said, “We are one of the leading tech support brands which serves the customers in best possible ways. We have established a robust infrastructure across India to help tech brands create a loyal customer base. Our call centres are now bringing good results in terms of uplifting the customer support experience.”
He further added, “Kaizen Infoserve is positioned quite well in the Indian market and constantly assesses the market landscape to unfold in the competitive environment. Kaizen works with a customer-centric approach, proficiency and right strategy to offer good quality tech support. As Kaizen continue to grow leaps and bounds, customer satisfaction remains a key priority for us.”
