The recruitment industry has undergone a significant transformation in the era of Digital Transformation. Technology has become an integral part of the hiring process in today’s world, revolutionizing the way organizations search and appoint deserving candidates. As technology continues to advance, the recruitment companies are leveraging emerging technologies to make the hiring process more effective. In line with this, Rajeev Ranjan, Editor, Digital Terminal recently talked to Amit Nigam, CEO, Billion Careers, a digital job platform. He talked about the growing role of technology in the job industry and how technology is helping in seamless recruiting process. Read the full conversation below.
Rajeev: What is the impact of adopting technology by job offering companies/agencies in India?
Amit: Job offering companies and agencies in India today, are steadily adopting technology and its newer innovations. With the rapid growth of tech industries and internet penetration, job offering companies have understood the importance of leveraging technology to enhance the recruitment process. Companies today are thriving to look for different and unique ways to streamline their hiring process and to retain top talent in a competitive job market.
Companies have started using artificial intelligence(AI) and machine learning(ML) in recruitment to identify the top and active candidates based on their skills and qualifications. It also helps in analysing candidate’s data, which includes their education, experiences, and achievements, thereby improving the recruitment process. Platforms such as Qjobs, which is a blue-collar job platform, use AI to examine candidate profiles and job postings to identify the most suitable matches. It filters the best candidates from the large pool of applicants, which benefits a company in terms of costs and resource allocation.
Job offering agencies also use technology to retain their current employees. Data analytics tools can be used to find trends in employee behaviour and preferences. Most companies also utilise tech to close the skills gap as well by providing training and upskilling programmes for current employees. Applicant tracking systems (ATS) is another tech innovation that has gained wide popularity among job offering companies. These systems allow recruiters to manage the entire recruitment process from one platform, from posting job openings to screening and shortlisting candidates. This saves immense time and hence allows recruiters to focus on more strategic tasks.
Rajeev: What are the major challenges companies face while adopting newer technologies?
Amit: Recruitment companies need to carefully evaluate the benefits and challenges of adopting newer technologies and develop a plan to address these challenges effectively. A well-planned and executed adoption of technology can help recruitment companies to stay competitive and efficient in a rapidly evolving market.
One of the most debated challenges that companies face with the adoption of technology is concerns regarding data privacy and security. Recruitment companies need to ensure that candidate data is handled securely and is in compliance with data protection regulations. Employees are also sometimes resistant to new tools and processes, it then becomes the responsibility of the organisation to convince employees of the benefits of new technology. The process of implementing newer technologies along with integrating them with the existing systems can be an expensive affair. Companies need to allocate a significant budget to adopt new tools and platforms.
Another key challenge of using AI tools is to ensure that the algorithms used are free of bias. Bias in AI tools can lead to discrimination against certain groups of candidates, which can negatively impact the diversity and inclusivity of the recruitment process. Job offering companies need to ensure that their AI tools are unbiased and that they are being used ethically and responsibly to achieve the desired outcomes.
Recruitment companies may need to invest in training employees to use new technologies effectively. This could be a challenge, particularly if the technology requires specialised skills or knowledge. With so many different technologies available, it can be challenging for recruitment companies to choose the most appropriate one for their needs. It is important to select the technology that aligns with the company’s goals and objectives. These are a few of the common challenges that companies face while adopting newer technologies.
Rajeev: How does AI help reduce cost acquisition and provide a seamless recruiting process?
Amit: The adoption of artificial intelligence (AI) in the recruitment process has brought significant benefits to the industry, such as cost reduction and increased efficiency. By automating the pre-interview screening process, AI tools are eliminating the need for human involvement and saving recruiters time and resources. Qjobs, the digital hiring platform by Billion Careers, has implemented fastrack jobs that utilize audio, video, and documentation to streamline the screening process, thereby saving both time and money.
AI-driven hiring software enhances the candidate experience by providing a more personalized and informative process. Qjobs has implemented features such as virtual job tours, chatbots, and automated communication to personalize the job search process. AI tools are also used for improving the recruitment process by enabling better communication with candidates. By delivering alerts via SMS and push notifications about relevant job openings nearby, candidates are having a more seamless and user-friendly experience, which helps to make their overall experience more gratifying and less frustrating. This ultimately results in a better recruitment process for both the candidates and recruiters
Rajeev: What are the tech tools used by companies to improve workforce productivity?
Amit: Among the technological tools that companies are utilizing to increase workforce productivity, time and attendance tracking processes are of utmost importance. These tools offer features such as smart timesheets, simple hour submission, and automated approval processes that reduce the time spent on these tasks while ensuring accuracy.
Real-time shift rostering is another tool that companies can use to schedule the right employees in the right locations at the right time, thus enhancing productivity and enabling more data-driven decision-making. This tool also provides a simple interface to adjust hours worked, facilitates the approval process, and provides intelligent recommendations on project performance. Task management tools that assign owners and use workflows to monitor work completion are also gaining popularity. Managers can create and assign tasks in real-time and employees receive timeline notifications. These tools also offer multiple workflows and custom tasks that include pre-built components such as image upload and geotagging, with detailed reporting that provides specific information about how well employees perform on each task.
Apart from these tools, Billion Careers’ WorQ workforce management and productivity platform offer an interesting feature – the digital supervisor tool, which is gaining popularity among companies seeking to automate and improve supervision. To monitor productivity and accountability, these tools provide automatic supervision, alertness scores to track employee activity, instant notifications, and detailed reporting. By leveraging these features, companies can ensure that their employees are performing to the best of their abilities and maintaining a high level of productivity.
Rajeev: What are the newly emerged AI-enabled job roles in the blue-collar workforce?
Amit: The job market has gone through a major transformation due to automation and AI, especially for blue-collar workers. These days, there are many AI-enabled job roles that are helping to improve productivity, efficiency, and safety in various sectors. For instance, the Autonomous Vehicle Operator is a new job role that involves supervising and managing autonomous vehicles using advanced AI algorithms to ensure their smooth and efficient movement. Industrial Robot Operators are also gaining importance, as they operate and program robots using AI tools to ensure accurate and effective task completion. Another job role that has been transformed by AI is that of Quality Control Inspector, where AI algorithms are used to spot flaws and irregularities in goods and services. And there’s the Warehouse Automation Technician who manages and programs automated systems like robots and conveyor belts, which boosts product handling and shipping procedures. With AI technology advancing at a rapid pace, we can expect to see many more exciting job roles emerging in the future.