Kaizen Infoserve has announced the launch of its Preferential Technology Partner Program aimed at enhancing operational efficiency and minimizing service downtime for tech brands across India. With an unwavering commitment to superior customer experience, this initiative is set to transform the way channel partners engage with after-sales support.
Strategic Rollout for Enhanced Accessibility
In the initial phase, 100 channel partners across India will benefit from this program, with 2 to 4 partners per location receiving direct support from Kaizen at their doorstep. This innovative approach eliminates the traditional hassles of after-sales service, streamlining logistics and ensuring faster turnaround times.
On the launch of this innovative Preferential Technology Partner Program, Mr. Murali Krishnan, Managing Director, Kaizen Infoserve says, “At Kaizen, we continuously strive to enhance the experience of our partners by minimizing operational inefficiencies and service delays. With the launch of our Preferential Technology Partner Program, we aim to bring service and support closer to our partners. It will reduce the downtime and improve their overall business productivity.”
Cutting-Edge Features for Seamless Service
The Preferential Technology Partner Program introduces a host of value-added services to improve efficiency and convenience for partners:
Online RMA Processing: Partners can now initiate and track return merchandise authorizations digitally.
Automatic Pickup & Delivery: Eliminating the need for partners to visit service centers, Kaizen ensures seamless pickup and replacement delivery to their doorstep.
No Rejection Tag Policy: Kaizen aims to simplify the service process by removing rejection tags, ensuring faster resolutions.
Minimized Downtime: Direct engagement with partners significantly reduces waiting time at Kaizen locations, optimizing resources and boosting overall productivity.
Dedicated Support & AI-Powered Assistance
To further enhance service accessibility, Kaizen has launched a dedicated helpdesk operational 7 days a week from 9 AM to 6 PM. Additionally, a WhatsApp AI-powered engine will provide 24/7 support, ensuring immediate query resolution for partners at any hour.
Incentive & Reward Program on the Horizon
Kaizen Infoserve is also planning to introduce an incentive and reward program across the country. This initiative is aimed at recognizing and rewarding partners for their continued trust and association with Kaizen, further fostering long-term relationships and business growth.
Mr. Krishnan further stated, “We understand the challenges that channel partners face in managing after-sales services. This program is designed to eliminate these challenges by offering end-to-end support, reducing service complexities, and ensuring timely resolutions. Our goal is to empower our partners with a seamless experience that enhances their operational efficiency and business performance. We believe this initiative will create a stronger and more collaborative relationship between Kaizen and its channel partners, fostering growth and mutual success.”
A Commitment to Efficiency & Excellence
Through this ambitious initiative, Kaizen Infoserve underscores its mission to simplify and accelerate after-sales service while strengthening its relationships with channel partners. By eliminating unnecessary travel, reducing service downtimes, and offering real-time digital support, Kaizen is set to redefine the customer support landscape for tech brands in India.
This program marks a significant step towards digital transformation, ensuring a seamless and efficient service ecosystem that prioritizes the needs of partners and customers alike.
𝐒𝐭𝐚𝐲 𝐢𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐥𝐚𝐭𝐞𝐬𝐭 𝐮𝐩𝐝𝐚𝐭𝐞𝐬 𝐛𝐲 𝐣𝐨𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 WhatsApp Channel now! 👈📲
𝑭𝒐𝒍𝒍𝒐𝒘 𝑶𝒖𝒓 𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂 𝑷𝒂𝒈𝒆𝐬 👉 Facebook, LinkedIn, Twitter, Instagram
