Samsung Electronicshas strengthened its customer service network with the launch of its sixth state of the art branded Customer Service Plaza in Hyderabad. After Delhi, Mumbai, Pune, Noida and Chennai, the addition of the new center has moved the total number of Samsung’s flagship Customer Service Plazas to six.Samsung has developed one of the biggest customer service networks with 2,800 service points, reaching out to customers in different corners of India. With 24x7 hours call center operations and more than 10,000 trained experts; the innovative concept aims to deliver best in class after-sales service exclusively for Samsung customers.
Speaking about Samsung’s customer service network, Mr. B.D. Park, President & CEO, Samsung South West Asia, said: “Samsung’s biggest strength is customer-centricity and we are continuously innovating to meet the requirements of our customers. The launch of the innovative Customer Service Plazas and our strong customer service network is a testimony of our commitment to our customers. Our innovative service delivery model will enable us to deliver customer delight at each step and further drive brand loyalty.”
Samsung has been working on its service touch points enhancement with 20 branded customer service plazas and more than 800 branded mobile service plazas across India. The services are supported by a network of nearly 50 parts warehouses and 4 world-class training academies. All centers in the service network operate on Samsung's standard look & feel and work processes.
