Newgen Software Technologies Limited, a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions, announced that it has been positioned as a ‘Leader’ in The Forrester Wave™: Digital Process Automation Software, Q3 2017, authored by Rob Koplowitz with Christopher Mines, Allison Vizgaitis, and Andrew Reese.
To assess the state of the Digital Process Automation (DPA) market and analyze what the vendors have to offer, Forrester evaluated the strengths and weaknesses of top DPA vendors. The report evaluates 12DPA vendors against 30 criteria, which are grouped into three high-level buckets- current offering, strategy and market presence.
Mr. Diwakar Nigam, MD and CEO, Newgen Software, was elated on the recognition and said, “We continuously strive to drive innovation across all our products. We aim to facilitate organizations drive enterprise-wide Digital Transformation with our proven platforms. With our solutions leveraging BPM capabilities, we enable businesses accelerate their revenue growth, enhance customer experience and engagement, improve business agility and ensure continuous process improvement.”
The Forrester report recognizes Newgen as having evolved toward a full-featured provider of process automation solutions. The report also notes Newgen's emphasis on CX as it offers very strong mobile support. According to the report, "Newgen’s offering is strong across the board for both deep, complex processes and, increasingly, for wide deployment of applications". The company's investment in a low-code environment to meet the next generation of process needs is also noted by the report. Newgen has scored the highest possible rating for the following criteria: collaborative modeling, smart forms and user experience, dynamic case management, document support, and process and flow design.
