GreenDust augments its post-sale customer service offerings, with a revolutionary offer called GreenDust Protection Plan (GPP). The all inclusive GPP covers the first year, i.e., 0 to 12 months of Accidental Damage or Liquid Damage and extends the warranty of a sold product by 1 or 2 years, depending on the plan, from the date of expiry of manufacturer’s warranty. The plan starts at a price as low as Rs. 2 per day.
Elaborating further on the GreenDust Protection Plan, Hitendra Chaturvedi, Founder & CEO, GreenDust, commented, “GreenDust is already a trusted brand when it comes to refurbished products. Our quality of refurbished product and associated after sales service is so good that customers are now asking for GreenDust when buying refurbished products. GPP is an offer of GreenDust because customers were asking for additional peace of mind from GreenDust through a longer service contract…and we obliged”
GPP effectively transfers the financial risk of device failure from the customer to GreenDust, as the provider of the extended warranty. Apart from covering just mobile devices, there are other products which will be covered under the plan, viz. Tablet, Laptop, Cameras, LCD/LED, Color TV, Refrigerator, Washing Machine, ACs, or Microwave irrespective of the brand of the device. The customer can call the customer care center at 011-66489200 or send an e-mail at gpp@greendust.com with product details and GPP number to register any breakdown or service complaints.
