Genesys Declares Winners of Its Customer Innovation Award

Genesys® has announced the ten winners of its 12th annual Genesys Customer Innovation Awards.

Trophies were distributed during CX17 Indy, the industry’s premier customer engagement event, which ran through 3 days from May 22-25 in Indianapolis. Winners will also be honoured on stage at CX17 Brussels, occurring June 7-9 in Brussels, Belgium.

The Genesys Customer Innovation Awards recognize industry leaders in achieving exceptional customer experience and remarkable customer service innovation and transformation. This year, Genesys is celebrating ten industry leaders in five award categories. Nearly 100 nominations were received from around the world.Finalists were evaluated by an executive panel of judges, including industry analysts and past Customer Innovation Award winners.

“Our Customer Innovation Award champions this year represent the most compelling and sophisticated customer experience initiatives in our portfolio,” said Tom Eggemeier, president of Genesys. “We’re honoured that these industry leaders have chosen Genesys as the backbone of their world-class engagement strategies, and we’re delighted to showcase their dedication to providing magnificent customer experiences.”

The ten winners of the 2017 Genesys Customer Innovation Awards are:

1. The CX Globetrotter — eBay, Inc. and Lenovo

Best global rollout of the Genesys Customer Experience Platform

1. The CX Innovator — Bouygues Telecom and Axis Bank

Best omnichannel customer success story

1. The CX Pioneer — Saudi Telecom Company and Back In Black, Inc.

Best new customer — breaking silos with a fast deployment

1. The CX Mover — Quicken, Inc., and nib health funds limited

Best cloud customer migration and/or deployment

1. The CX Visionary — Cielo and Cleartrip

Best success story of switching to Genesys from another platform

Winners were also evaluated for their participation in the Genesys Customer Advocacy Program (GCAP), an online forum for customers to promote successful transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

CX17 is the annual Genesys conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of customer experience. This year’s focus is on exploring the importance of providing the human touch in an increasingly digital world.