Authored by Mr. Bhupender Singh, CEO, Intelenet Global Services
Technology is driving business metamorphosis and we expect organizations to significantly increase their investments in embracing new-age tech in 2018. The nature of the game has however evolved and businesses are increasingly looking to partner with players who not only offer tech capabilities, but more importantly, who understand the intricate facets of their domain. This has placed the IT-BPM sector in a favourable position, as it possesses the right mix of both, to categorically boost business efficiency. The sector has been busy prepping itself for a tectonic shift, by way of infusing emerging technologies such as artificial intelligence, robotics and automation into its portfolio of offerings. Going forward, these customised offerings will go beyond delivering improved business efficiencies and also result in higher cost savings and business value.
Here’s a quick overview of the broad contours that will reshape the IT-BPM industry in the year ahead:
The IT-BPM industry, one of India’s most resilient sectors, is developing a brand new avatar through these underlying changes. As businesses today require more real time analysis and consistent focus on improvement, this industry’s wealth of knowledge and capabilities can provide some serious differentiation that can drive tangible business results.