Intelenet Global Services Recognised as Leader in Overall Market Segment

December, 07, 2017

Intelenet® Global Services is recognised as a Leader in the overall market segment in NelsonHall’s Next Generation Mortgage and Loan (M&L) NEAT vendor evaluation.

Achieving this accolade showcases Intelenet’s overall ability to meet future client requirements, while delivering immediate benefits to mortgage and loan BPS clients. As cited in the associated report, NelsonHall estimates the company’s growth to be in the range of 5% in 2017. The report highlights the company’s performance over the years across 5 countries, delivery capabilities, partnerships, and growing client networks, and also mentions key differentiators in its offerings that have established Intelenet as a leading service provider in the sector.

The BPS giant comprises 3,000 FTEs in mortgage and loan space, servicing clients across 5 countries - U.K, U.S.A, India, Middle East and Australia. According to the report, Intelenet aims to generate $105 million given the positive feedback received from current markets and expected growth from the expansion of its client base. Possessing a deep domain expertise, Intelenet also aims to deliver the following typical cost savings for M&L BPS clients:

  • 10% to 15% for onshore BPS delivery, based on improved process execution and automation techniques
  • 25% to 30% for BPS delivery where clients are willing to combine onshore and offshore delivery to maximize cost benefits
  • 50% to 60% for offshore BPS delivery, based on labour arbitrage and capacity scale management

“Intelenet delivers mortgage and loan BPO services across a wide range of lending products and mature markets,” said Andy Efstathiou, Director of NelsonHall’s Banking BPS program. “Today, Intelenet is focusing its resources in lending operations on improving customer experience, to support enhanced sales and retention for lenders”, he added. 

Mr. Bhupender Singh, CEO of Intelenet® Global Services, notes that, “Intelenet has grown and transformed itself in line with a gamut of changes witnessed by the financial sector. With our deep domain expertise, path breaking offerings and TAP delivery framework, we have provided insightful data to enable better decision making and deliver savings through improved efficiencies in the long term. Driven by strong processes and an ability to innovate and develop targeted solutions for clients, will undoubtedly help us achieve our estimated target of $105 million.”

Intelenet Global Services provides end-to-end Mortgage and Loan BPM services, including default management and multi-layered underwriting. As a leading BPS player in this domain, the company’s mortgage service offerings are supported by process innovation and proprietary tools based on automation, analytics and robotics. The company also offers a combination of IT solutions, innovative analytics and process excellence to reduce costs and enhance mortgage processing efficiency.


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